Refund and Returns Policy
Overview
At PMC – Power Machinery Center, we supply commercial machinery and equipment for restaurants, hotels, bakeries, cafés, supermarkets, and other businesses.
Because our products are commercial equipment, each order is handled carefully and confirmed with the customer before delivery. We encourage customers to review product specifications, sizes, capacity, and requirements before confirming an order.
Order Cancellation
Customers may request cancellation of an order before the product has been dispatched or prepared for delivery.
Once an order has been delivered, installed, or used, cancellation may not be accepted unless the product has a manufacturing defect or another issue covered under this policy.
Returns and Exchanges
We accept returns or exchanges only in cases where:
- The product received is defective
- The wrong product was delivered
- The product arrived damaged due to transportation
To request a return or exchange, customers must contact PMC within 7 days of receiving the product.
The product must:
- Be unused
- Be in its original condition
- Include all accessories, manuals, and packaging where applicable
- Not have damage caused by misuse or improper handling
Non-Returnable Items
Returns may not be accepted for:
- Products that have been used or installed
- Custom-made or specially ordered equipment
- Products damaged due to misuse, incorrect installation, or poor maintenance
- Items without proof of purchase
- Spare parts or accessories that have been opened or used
Defective or Damaged Products
If your equipment arrives damaged or develops a manufacturing fault, please contact PMC immediately with details and supporting information such as photos or videos.
Our team will inspect the issue and provide an appropriate solution, which may include:
- Repair
- Replacement of defective parts
- Product exchange where applicable
Refunds
If a refund is approved after inspection, it will be processed according to the agreed arrangement between PMC and the customer.
Refunds are only provided after confirming that the product qualifies under this policy.
Delivery and Installation
Customers are responsible for providing accurate delivery information and ensuring suitable space and conditions for equipment installation.
Delivery, transport, and installation charges (where applicable) may not be refundable after the service has been completed.
Warranty and Maintenance
Some equipment may come with a supplier or manufacturer warranty. Warranty terms depend on the specific product and will be communicated during purchase.
Customers should follow proper usage and maintenance instructions to ensure equipment performance and durability.
Contact Us
For questions about returns, exchanges, or product issues, contact:
PMC – Power Machinery Center
Kariakoo, Dar es Salaam, Tanzania
Likoma Street & Masasi Street
Aggrey Street & Sikukuu Street
Phone/WhatsApp: +255 773555542
Email: sales@pmcmachinery.co.tz