1. Introduction
Welcome to our online store. By browsing and purchasing from this website, you agree to comply with and be bound by the following terms and conditions of use.
2. Pricing and Currency
- All prices displayed on our website are listed in Tanzanian Shillings (Tsh/Sh).
- Prices for our commercial kitchen, laundry, and catering equipment are subject to change without prior notice.
- While we strive for accuracy, any pricing errors on the website will be corrected during the final order verification. [1]
3. Order Placement via WhatsApp (“Agiza kwa WhatsApp”)
- Placing an item in your cart or clicking the “Agiza kwa WhatsApp” button does not constitute a final binding sale.
- A sale is only confirmed once our sales team reviews your order details, confirms stock availability, and communicates directly with you via WhatsApp or phone call.
4. Payments and Mobile Money
- We accept payments via bank transfer and mobile money networks (M-Pesa, Tigo Pesa, Airtel Money, Halopesa).
- Full payment or a mutually agreed-upon deposit must be cleared before any commercial equipment is dispatched or delivered.
5. Delivery and Installation
- Delivery timelines and transport costs for heavy equipment will be calculated and agreed upon during your WhatsApp consultation.
- The buyer is responsible for ensuring that their venue has the correct electrical, water, and gas connections ready before our delivery and assembly teams arrive.
6. Warranty and Returns
- New commercial machinery carries a specific manufacturer’s warranty against factory defects, which will be detailed on your final invoice. [1]
- Due to the high value and specialized nature of commercial kitchen and laundry equipment, returns are only accepted if the machine arrives damaged or structurally defective.
7. Governing Law
These terms and conditions are governed by and construed in accordance with the laws of the United Republic of Tanzania.